Customer Service

Providing excellent customer service is an important part of the work we do every day and the Ontario Seniors’ Secretariat aims to build on and improve the high calibre of customer service we provide to all of our clients.

To ensure that we can continue to meet our clients’ needs and expectations and develop more service standards, we will continuously evaluate our services and will report annually on the results, starting in 2011.

We are committed to providing the best possible service and to ensuring that our services are timely, responsive, accessible and accountable. Our commitment to excellent customer service includes the Ontario Government Common Service Standards and the policies and legislated standards below.

• OPS Accessible Customer Service Policy


• Ontario Human Rights Code


• French Language Services Act


• Freedom of Information and Protection of Privacy Act


• Accessibility for Ontarians with Disabilities Act, 2005>
• Accessibility for Ontarians with Disabilities Act, 2005 Accessibility Standards for Customer Service [O. Reg. 429/07]
• Ontarians with Disabilities Act, 2001