Retirement Homes
  • Print

Protecting Seniors in Retirement Homes

Ontario is taking strong action to protect its most vulnerable seniors living in retirement homes and ensure families have peace of mind that their loved ones are able to live with dignity and respect.

The Retirement Homes Act, 2010:

  • Creates the Retirement Home Regulatory Authority external link (RHRA) with the power to license homes and conduct inspections, investigations and enforcement, including issuing financial penalties or revoking licences if necessary.
  • Establishes mandatory care and safety standards, and requires emergency plans, infection control and prevention programs, assessment of care needs and care planning, police background checks and training for staff.
  • Establishes residents’ rights that include the right to know the true cost of care and accommodation and the right to live in an environment that promotes zero tolerance of abuse or neglect.

Read the Act external link.

Latest News

Ontario Protecting Vulnerable Seniors

Starting April 15, 2012, the Retirement Homes Regulatory Authority external link (RHRA) will require all retirement homes to apply for a licence in order to operate in Ontario.

News Release
external link

File a Report

To file a report of harm or risk of harm to a resident in a retirement home, call the Retirement Homes Regulatory Authority external link at 1-855-ASK-RHRA (1-855-275-7472).


What is a Retirement Home?

The Retirement Homes Regulatory Authority external link maintains a public register external link of retirement homes in Ontario.

Under the Retirement Homes Act external link and its regulations external link, a retirement home is defined as a residential complex, with one or more rental units of living accommodation that:

  • are occupied primarily by persons 65 years of age or older;
  • are occupied, or intended to be occupied, by at least six people not related to the operator; and
  • makes at least two care services set out in the Act available, directly or indirectly, to residents.

Retirement homes are premises in which residents pay for accommodation and care services.

A retirement home does not include buildings or parts of buildings that receive funding or are governed by certain other laws, for example the Homes for Special Care Act and the Long-Term Care Homes Act, 2007.