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Legal Matters, Human Rights and End of Life

Who to Contact When Someone Dies

The executor should contact former employers of the deceased for company pensions and benefits.

Plus contact the following offices (as they relate to the deceased person) to either find out eligibility for, or to cancel benefits, services or appointments:

Insurance company for life, automobile, home

Old Age Security (OAS) Program and Guaranteed Income Supplement (GIS)
1-800-O-Canada (1-800-622-6232)
www.ServiceCanada.gc.ca/eng/isp/oas/oastoc.shtml external link
www.servicecanada.gc.ca/eng/isp/pub/oas/gismain.shtml external link

Canada Pension Plan (CPP)
1-800-O-Canada (1-800-622-6232)
www.ServiceCanada.gc.ca/eng/sc/cpp/retirement/canadapension.shtml external link

Quebec Pension Plan
1-800 463-5185
www.rrq.gouv.qc.ca/en/retraite/rrq

Guaranteed Annual Income System (GAINS)
1-800-263-7965
www.rev.gov.on.ca/en/credit/gains/index.html external link

Veterans Affairs Canada (VAC)
Surviving spouses, common-law partners and orphans may be eligible for assistance and/or benefits under certain VAC programs.
1-800-563-2508
www.vac-acc.gc.ca external link

Workplace Safety and Insurance Board
Occupational Disease and Survivor Benefits Program
1-800-387-0570
www.wsib.on.ca/en/community/WSIB/ArticleDetail?vgnextoid=e9b0e35c819d7210VgnVCM100000449c710aRCRD external link
Ontario Works
1-888-789-4199
www.mcss.gov.on.ca/en/mcss/programs/social/ow/index.aspx external link

National Defence Disability and Death Benefits
1-800-883-6094
www.forces.gc.ca external link

Harmonized Sales Tax Credit
1-800-959-1953
www.cra.gc.ca external link

Income Tax
The executor must complete an income tax form for the deceased. For information and assistance, contact your local tax services office of the Canada Revenue Agency:
1-800-959-8281
www.cra.gc.ca/cntct/prv/on-eng.html external link

Banks, Financial Institutions, and Credit Cards
The executor should contact the deceased person’s banks and financial institutions.
The executor should contact credit card companies to cancel any cards.

Government Cards/Registries
The executor should contact the government offices that apply:

Vehicles
The executor may need to look into the following:

  • selling or transferring ownership of the vehicle, boat, trailer, etc.

Property
The executor may need to look into the following:

  • real estate and property title deeds, property taxes for primary and secondary residences
  • mail to be redirected or held by the local Canada Post Office
  • utility company, cable company, telephone company, electric company within the deceased’s municipality for any name changes or cancellations
  • newspaper and magazine delivery name changes or cancellations

Clubs, Organizations, Services, and Professional Associations
The following may need to be contacted:

  • frequent travellers/buyers cards
  • places where the deceased volunteered
  • professional organizations where the deceased was a member
  • post-secondary institutions where the deceased was an alumnae
  • heath care practitioners, caregivers or health service organizations